Refund policy

At KitchTab, we care about your experience and want you to shop with confidence. If something isn't right, we're here to help. Please review our policy before making a purchase. This policy applies to all orders shipped within the United States.

1. 30-Day Return Period

You have up to 30 days from the date of delivery to request a return.

To qualify for a return, all of the following conditions must be met:

  • The item must be unused and in its original, unassembled condition
  • All original packaging must be intact (box, inserts, and wrapping)
  • All included accessories, components, and parts must be present and unaltered
  • A valid proof of purchase (order number or receipt) is required

Returns that do not meet these conditions may not be approved.

2. How to Initiate a Return

To request a return, please contact our support team at support@kitchtab.com. In your message, please include your order number, product details, and the reason for the return.

Once your return request is approved (within 24–48 hours), we will provide you with:

  • Step-by-step return instructions
  • A return shipping label and authorization number
  • The designated return warehouse address

Official Return Address:

All authorized returns must be shipped to our central processing facility:

KitchTab Returns Department

8375 Sultana Ave unit 2, Fontana CA 92335, USA

Important Notes:

  • Prior Approval Required: Items sent back to us without prior authorization will not be accepted or processed.
  • Return Shipping Costs: [If returning due to customer preference, return shipping fees are the customer's responsibility / If due to wrong/damaged items, return shipping is completely free].

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@kitchtab.com.

Please include:

  • Your order number
  • A clear description of the issue
  • Photos showing the damage, defect, or incorrect item received

We will work quickly to make it right.

4. Exchanges

We offer exchanges in the following cases:

  • Item arrived damaged or defective
  • Incorrect item was delivered
  • Incorrect product variant (e.g., wrong color or style) was received

All exchanges are subject to product availability. Replacement item delivery times may vary.

5. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, assembled, or show signs of wear from use
  • Items returned without original packaging or with missing accessories
  • Items damaged due to improper use or handling after delivery
  • Items returned more than 30 days after the delivery date

6. No Restocking Fees

We do not charge any restocking fees. If your return meets our policy conditions, you will not incur any additional charges.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome by email.

If approved:

  • Your refund will be issued to your original payment method
  • Processing typically takes 5–7 business days
  • Your bank or payment provider may require additional time to reflect the credit

Customer Support

For any questions or assistance, please reach out to our team:

Email: support@kitchtab.com
Phone: +1 (408) 290-9080
Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, USA